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(Shop) - 01254 689000 (Mobile) - 07566705040
All businesses in the UK who process personal data have to comply with the General Data Protection Regulation (GDPR for short). You may have heard of GDPR and we want to explain how this applies to you and your relationship with Fonez4All.
At its heart, GDPR wants to better reflect the modern world we live in and make sure our personal information is kept safe and secure by businesses that use it. It’s a good thing for all of us.
We continue to review how we work and will always have your interests at heart. Our privacy notice reflects our open and honest approach to how we collect and use your information. Above all we want to be clear on our ongoing promise to keep your information safe.
1.0 – A data controller is an organisation that collects, uses and manages personal data and has responsibility for how the personal data is collected, used and managed.
A data protection officer is the person in an organisation who has responsibility for monitoring compliance with data protection law and for ensuring that personal data is protected within an organisation.
Both can be contacted on support@fonez4all.com
1.1 – We collect, use and manage your personal data to allow us to have a record of all the orders that are placed with us. Your passwords and credit details are not stored. We use your data to allow us to email you regarding the order placed and any other relevant order emails. Our Website and systems are all protected with security, firewalls and is constantly being monitored by our team. We may also use your data to email you regarding any offers and coupons – this will only apply if you have subscribed or purchased an order with us. You may unsubscribe any time by clicking the unsubscribe link located at the bottom of the email. We also use your data for telephony providers, research service providers and marketing services. Also any information that is entered into our contact forms may be used to help you with your query or services – such as our repair service. This is all so that we can enable you with the best experience and best personal help.
We will collect personal data directly from you when you purchase products, use any contact form or change any of your details (such as your name or address) via My Account. We require you to provide personal data in order to assess whether to enter into a contract with you or to perform our contract with you and if you do not provide the personal data we request, we will be unable to enter into or fulfil this contract. We may also collect personal data through cookies. For further information please see our cookies policy page.
Your personal data such as name and address will be shared with a third party courier – once an order is purchased -, which will be used for delivery of the products.
1.2 – We need to process your personal data for a number of different reasons and these are our legal bases for processing. We also need to keep your personal data for as long as is necessary for us to operate our business and to comply with legal and regulatory obligations.
We rely on one or more of the following legal bases for processing personal data:
We will keep your personal data for the purposes set out in this privacy notice and only for as long as any legal basis continues to apply. Below is a non exhaustive list of some of the reasons we need to retain your personal data:
The length of time we need to keep the personal data will vary depending on the nature of the personal data and the reason we are obliged to hold it. Once there is no reason to withhold your data, we will no longer store it in our systems and have no access to it.
1.3 – Transferring personal data to other organisations needs to take place with appropriate safeguards and you can be assured that we will only share the personal data that is needed for these organisations to be able to provide the right service or support us in doing so.
We may transfer your personal data to the following third parties:
We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls.
1.4 – You have certain rights in respect of your personal data and we have processes to enable you to exercise these rights.
This is known as a Subject Access Request. If you want to know if we are processing personal data relating to you and to have access to any such personal data you can call or email our support team.
If you believe that we hold inaccurate personal data about you, then you can update this information directly by logging in to My Account and updating the relevant details.
Alternatively, you can request that we carry out a review and rectify any incomplete or inaccurate personal data we hold about you by calling our support team. Depending on the type of personal data you believe is inaccurate, we may ask you for further proof to ensure that the personal data is being corrected properly. If we are satisfied that the personal data is inaccurate we will make the necessary changes.
You have a right to ask for your personal data to be erased. However, we are not required to erase your data where we need your personal data to comply with a legal obligation or for the establishment, exercise or defence of legal claims. Therefore we cannot comply with an erasure request where you have a retail shopping account, owe money on a credit facility or have otherwise bought products and services for which we must keep records. In addition, if you opt out of marketing communications or have previously opted out of marketing communications, we have to keep a record or such opt out to ensure that we don’t contact you in the future.
You have a right to request that processing of personal data is restricted in certain circumstances. Where we restrict your data, we are permitted to store your data but we cannot process in any other way apart from for the establishment, exercise or defence of legal claims or with your consent.
Where we are relying on legitimate interests as a legal basis to process your data, you have a right to object to such processing on grounds relating to your particular situation.
If you object to our use of your personal data for direct marketing purposes, we will opt you out of direct marketing. You can do this by unsubscribing or call our support team.
You may also object to other processing when we rely on our legitimate interests as the basis for processing, but we do not have to stop the processing if we can demonstrate compelling legitimate grounds for the processing (taking into account our processing activities, the nature of our business and our legitimate interests) and that these grounds override your interests, rights and freedoms or in the event that we need the personal data for the establishment, exercise or defence of legal claims. To enable us to consider any objection we will need to know what specific interests, rights or freedoms relating to your particular situation you believe will potentially be put at risk by our processing. If we do stop processing your personal data (apart from for direct marketing purposes), this may affect our ability to trade with you.
From time to time, in deciding whether to enter into a contract with you, or during the ongoing performance of a contract, we take decisions based on automated processing which produces legal affects or similarly significantly affects you.
For example me may use automated processing in relation to the information we hold about you to make recommendations of products and services we think you would be interested in and to improve your experience when you visit our website by making it relevant and tailored to you.
In certain circumstances, you can request that we provide to you your personal data in a commonly used format. If you wish to make such a request via calling our Customer Service or emailing us. However this will only apply if the details are correct. You may be asked certain questions in order for us to detect if is genuine or not.
You have the right to lodge a complaint with the Information Commissioner’s Office and more details can be found on their website www.ico.org.uk.
1.5 – Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
The personal data you have provided, we have collected from you, or we have received from third parties may include your:
When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also necessary to enable us to enter into and perform our contracts with you.
We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if:
You have rights in relation to automated decision making: if you want to know more please contact our support team.
1.5 – If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services and financing you have requested, or we may stop providing existing services to you.
A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area.
They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
Your personal data is protected by legal rights, which include your rights to:
For more information or to exercise your data protection rights, please contact us.
If you are unhappy about how your personal data has been used please contact us.
You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
1.6 – If you have any queries about how we use your information or on data protection generally please contact our support team.
Opting Out
From time to time we may contact you with details on special promotional offers or products that we think you would be interested in, via email, telephone, SMS or post or from specially selected third parties. If you do not want to receive these communications you can opt out in the following ways:
Whilst we aim to make changes to your marketing preferences as soon as possible, we advise that you allow up to 30 days for any changes to take effect.
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