FAQs

Customer questions & answers

Q
How do I qualify for Special Delivery?
A

In order to qualify for special next day delivery- orders must be placed before 4PM. This only applies on working days. Weekends and Holidays are not included. If orders are placed after 4, we will try our best to dispatch immediately, if not we will dispatch it the next working day. Large parcels are not included, however will be dispatched immediately. Also a key point to note is at times the order might take a while to proccess, so might show slightly later on our side.

Q
How do I qualify for same day dispatch?
A

In order to qualify for same day dispatch – orders must be placed before 4PM. This only applies on working days. Weekends and Holidays are not included. If orders are placed after 4, we will try our best to dispatch immediately, if not we will dispatch it the next working day. Large parcels will be dispatched the next working day regardless of time of purchase. Also a key point to note is at times the order might take a while to proccess, so might show slightly later on our side.

Q
How do I make a payment ?
A

Making a payment to your Fonez4All Account is quick and easy, plus it’s available 24 hours a day, 7 days a week. You can pay by the following payment methods – credit cards, debit cards, Apple Pay, Google Pay and Paypal. If you want to pay in cash in-Store then please contact our support team by either phone or email and we will reserve it for you, and set a date for collection. If the item is not collected on the set date then we can not guarantee your product.

Q
How do I Track My Order
A

To track an order please visit the Track Your Order page which is located on the top of the screen. All the information is listed on that page. If you require further assistance then please contact our support team. You can email in or call us during our opening times. If you want to pay in cash in-Store then please contact our support team by either phone or email and we will reserve it for you, and set a date for collection.

Q
What is My Account?
A

My Account lets you manage your account online with us 24/7. That means you can create your own wishlist, make a payment and view all your orders, downloads, your delivery address details, and your account details. All this can be accessed via the My Account Dashboard. All your details are protected and this can be viewed on our GDPR Policy page. If you require further information you may email us or call us. We are here to help.

 

 

Q
How do I change my pasword ?
A

To change your password please visit the My Account page and log In. Once Logged In click on the Account Details tab, located on the left. Then scroll towards the bottom and you will se the option to change your password. If you require further assistance then please contact us via email or phone. Then scroll towards the bottom and you will se the option to change your password. Then scroll towards the bottom and you will se the option to change your password.  Then scroll tow thegfards the bottom and you will se the option to change your password. Then scroll towards the bottom and you will se the option to change your password.

Q
How to Place an Order
A

There are two ways to place an order. One way is by selecting the shopping cart lcon that is located at the bottom left on the Product item. Another way is to select the product that you want and then click on the add to cart button. You can add other products to the shopping cart also and all will be added together. Then once satisfied click on the shopping cart icon on the top right of the header and then click on proceed. You will then have the option to add in all your details, once this is complete click on place order. Your order should then be complete. If you require any assistance during order or need more clarification then please contact us.

Q
How do I know when Item is out for delivery?
A

When you have placed your order you will receive an email with all the order details such as order number, products ordered and other relevant information. You will also receive an invoice with the same order details. The next step is you will then receive an email which confirms that your item is out for delivery. With this you will receive a tracking ID which allows you to track your delivery. Any further clarification then please contact us via email or call us. dd in all your details, once this is complete click on place order. Your order should then be complete.lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum

Still not sure?

Contact us using the below form and we will get back to you immediately.